All returns must be authorized.
Items returned without prior authorization will not be accepted.
Items Return Material Authorization (RMA) Number.
Items returned to us must be sent freight pre-paid and insured
New Equipment Returns
Defective new equipment may be returned for warranty repair/exchange to us within five (5) days of the shipment receipt date.. Items that have malfunctioned due to mishandling, electrical overload, etc., will be subject to a repair charge.
Non-Defective new equipment will be authorized for return within five (5) days of the shipment receipt date if the equipment is still in new, re-sellable condition with the original manual(s), accessories, packing material and carton. We reserve the right to reject returns in which there is no original packaging, missing accessories, damage or visible signs of usage of the item. A restocking fee of up to 25% of purchase price may apply. Special orders are non-returnable.
International customers must ship any returns to us freight and duty prepaid. Return freight charges for International shipments will be the responsibility of the customer.
Check return status
To check the status of a return, email sales. Please be sure to include your RMA number.